A pool is a $65,000-$130,000+ investment that will be in your backyard for decades. The builder you choose determines not just the quality of the pool, but your entire experience - from the sales process to installation to long-term support. Here's how to make the right choice.
Why Your Builder Choice Matters
The pool industry has its share of problems. Large regional chains often prioritize volume over quality. Fly-by-night operators disappear after collecting deposits. Even well-intentioned builders may lack the experience for complex Main Line properties.
The right builder will:
- Deliver a quality pool that lasts decades
- Honor warranties without hassle
- Communicate clearly throughout the project
- Be available for support years later
- Protect your property during construction
The wrong builder can mean construction nightmares, legal disputes, voided warranties, and a pool that causes problems for years.
What to Look For in a Pool Builder
Essential Qualifications
- Valid Pennsylvania or Delaware contractor's license
- General liability insurance ($1M+ recommended)
- Workers' compensation insurance
- BBB accreditation or A+ rating
- Manufacturer certifications (for fiberglass installers)
Signs of a Quality Builder
- Willingly provides multiple recent references
- Transparent, detailed written quotes
- Clear contract with defined scope and timeline
- Local presence and long business history
- Returns calls and emails promptly
- Willing to show current or recent projects
- Explains the process without pressure
- Handles permits professionally
Red Flags to Avoid
Warning Signs
- High-pressure tactics: "Sign today or the price goes up"
- Large deposits: Asking for more than 10-15% upfront
- No site visit quotes: Anyone who quotes without seeing your property
- Verbal promises: If it's not in writing, it doesn't exist
- Poor BBB rating: Multiple unresolved complaints
- No references: Reluctance to provide recent customer contacts
- Vague warranties: Unclear about what's covered and for how long
- Cash-only requests: Unwillingness to take credit cards or checks
- No physical address: P.O. box only or won't share office location
Questions Every Homeowner Should Ask
"How long have you been building pools in this area?"
Local experience matters. A builder who knows Main Line soil conditions, township requirements, and neighborhood aesthetics will navigate your project more smoothly.
"Can I speak with 3 customers from the past year?"
Recent references are essential. A builder who can't provide them may have quality or customer service issues. Actually call the references and ask specific questions.
"What exactly is included in this price?"
Get specifics on: pool size, features, equipment brands, decking amount/type, electrical work, permits, cleanup/restoration. Watch for vague language that leads to change orders.
"What warranties do you provide?"
Understand warranty coverage for: pool structure, interior finish, equipment, workmanship, and plumbing. Get it in writing. Know what's manufacturer warranty vs. builder warranty.
"Who will manage my project day-to-day?"
Know your point of contact. Will you work with the sales person or a project manager? How will updates be communicated?
"What happens if there's a problem after installation?"
The answer reveals their commitment to customer service. Good builders stand behind their work. Poor builders become hard to reach.
Comparing Quotes Fairly
Getting multiple quotes is smart, but you need to compare apples to apples.
What Should Match Across Quotes:
- Pool size and depth
- Pool type (fiberglass, concrete)
- Features (tanning ledge, spa, etc.)
- Equipment quality tier
- Decking square footage and material
- Scope of electrical work
- Permit responsibility
Beware the low bid. If one quote is significantly lower than others, something is different - and usually not in your favor. They may be using cheaper materials, subtracting scope, or planning to add charges later.
Main Line Specific Considerations
Building a pool in Gladwyne, Villanova, or Bryn Mawr isn't the same as building in a new subdivision. Your builder should understand:
- Local permit processes: Lower Merion, Radnor, and other townships have different requirements and timelines
- HOA requirements: Many Main Line communities have design restrictions
- Property characteristics: Rocky soil, mature trees, estate-scale lots with specific access challenges
- Architectural harmony: Your pool should complement your home's character
- Neighbor relations: Experienced builders minimize disruption in close-knit communities
Experience the Tri-State Difference
We're Main Line locals who understand what it takes to build pools in our community. Schedule a no-pressure consultation to see if we're the right fit.
Schedule Free ConsultationFrequently Asked Questions
Look for proper licensing and insurance, local references, transparent pricing, clear communication, manufacturer certifications, and solid warranties. Check BBB ratings and online reviews, and ask for recent project references in your area.
Red flags include high-pressure sales tactics, quotes given without site visits, requests for large upfront deposits (over 10-15%), no written contract, poor BBB ratings or many complaints, reluctance to provide references, and vague or verbal warranties.
Get 2-3 quotes from reputable builders. More than 3 creates confusion without adding value. Focus on comparing apples to apples - ensure each quote includes the same scope of work, materials, and features.